Reference

Understanding slot up's Terms & Conditions

Q: Can I close my account at any time?

Yes, you can request account closure by emailing support@slotup.click or through your account settings under Security. We'll process closure within 5 business days. Any remaining balance will be withdrawn to your registered payment method.

When you open an account with us, you're agreeing to a clear set of rules that protect both you and slot up.

Account age and eligibility rulesDeposit and withdrawal termsHow we use your data

Explore the Lobby Read FAQ

The core terms that shape your membership

slot up Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with slot up is governed by these terms, which depend on local law where you are located. When you register, you confirm you meet the minimum age and legal eligibility in your region. We use your personal information — phone number, email, payment details

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from DANA, OVO, GoPay or QRIS transfers — to verify your identity, process your transactions, and keep your account secure. We store this data securely and do not share it with third parties unless the law requires it. If you dispute a transaction or believe your
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account has been compromised, contact our support team immediately at [email protected]. Account suspension or closure may happen if you breach these terms or use our platform in ways that violate local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your terms

Team online

Email support

Send account or terms questions to [email protected]. We aim to respond within 24 hours, Monday through Sunday.

Live chat

Open the chat window in your account lobby. Available 09:00 to 23:00 Jakarta time for urgent account or payment inquiries.

Account settings

Review your terms acceptance, payment methods and data preferences directly in your account dashboard under Security and Privacy.

SECURITY & PRIVACY

How we protect your account and information

Data encryption

All transactions — DANA, OVO, GoPay, QRIS and bank transfers — are encrypted end-to-end. Your payment details are never stored on our servers after verification.

Account verification

We verify your identity through your phone number, email and first deposit. This one-time process protects against fraud and ensures account access is only yours.

Withdrawal holds

New account withdrawals may be held for up to 48 hours while we verify your identity and payment method match your deposit source.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can manage cookie settings in your browser anytime.

Data retention

We keep your account data for the duration of your membership plus 3 years after closure, as required by law. You can request a data copy anytime via [email protected].

Policy changes

If we update these terms, we'll notify you by email at least 30 days before the change takes effect. Your continued use means you accept the new terms.

Frequently asked questions about our terms

If you violate our terms — such as using multiple accounts, depositing funds not your own, or attempting fraud — we may suspend or permanently close your account. Any balance may be forfeited. We'll notify you of the reason before permanent action.

Once a deposit via DANA, OVO, GoPay or QRIS is confirmed in your account, it cannot be reversed by us. Contact your payment provider directly if you believe an error occurred on their end. For withdrawal disputes, email [email protected] with proof.

We retain your account information for as long as your membership is active, plus 3 years after you close the account, where local law permits. You can request deletion of your data by contacting support, though some records may be kept for legal compliance.

These terms apply to all deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer. Each method is subject to your bank's or payment provider's own terms as well as ours.

We do not sell or share your personal data for marketing. We may share payment details with your bank or payment processor only to complete your transaction, and with law enforcement if required by local law.

Account balances are not refundable under normal circumstances. If you dispute a charge with your bank or DANA, OVO, GoPay or QRIS, we may close your account. Contact us first to resolve any billing issue directly.

Yes, you can request account closure by emailing [email protected] or through your account settings under Security. We'll process closure within 5 business days. Any remaining balance will be withdrawn to your registered payment method.

Understanding slot up's Terms & Conditions

How to contact us about your terms

Email support

Live chat

Account settings

How we protect your account and information

Data encryption

Account verification

Withdrawal holds

Cookie and tracking policy

Data retention

Policy changes

Frequently asked questions about our terms

01 What happens if I break the terms of service?

02 Can I change or dispute a transaction I made?

03 How long does slot up keep my personal data?

04 What payment methods are covered by these terms?

05 Do you share my information with other companies?

06 What is your refund or chargeback policy?

07 Can I close my account at any time?

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